Change your account details
Last reviewed: 14.12.2012 - 5.55pm
It is important that you advise us of any changes that you wish to make to your account, such as changing your contact details or bank account details (if it will affect your Direct Debit payments).
How to update your account details
Use our online forms:
To change the main name on your account or for anything else, please use our general enquiry form.
Alternatively, you can contact us.
Changing named account holders
When adding additional named account holders, we need permission from the person being added to the account.
If the main named account holder leaves your property, we require notification from a named account holder who is staying at the property.
If the people remaining at the property are not currently named account holders, you will need to complete our online form, or contact us.
Power of attorney
If you are granted power of attorney, please send copies of all supporting documents, such as a copy of a solicitor's letter, to:
Thames Water
PO BOX 286
Swindon
SN38 2RA
We will then update the named account.
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