Heavy rainfall and flooding - click here for information
RG2 - Northumberland Avenue - Road closure - urgent repairs
OX3 Area - No Water / Low pressure

Message last updated: Wednesday 29 June 2016 - 1.28AM.

Latest update

We’re working hard to return our sewer network to normal following last week’s flooding – with large parts of London receiving a month’s worth of rainfall in less than six hours. We’ve got as many engineers as possible visiting homes and businesses across the region to resolve any outstanding issues.


Areas affected

We have engineers in many locations across the Thames Water region, particularly in North East and South East London where the impact of the severe weather was felt hardest. Our priority is helping customers who have suffered internal flooding.

Who to call

We want to make sure you can get in contact with the right people, so you can get the right help as soon as possible.

Sewer flooding

To report sewer flooding, please contact us online using Facebook or Twitter . Alternatively you can call us on 0800 316 9800.

Highway flooding

To report a problem with flooding from roads, gullies or ditches contact your local council or highways team.

Rainwater drains

If your rainwater drains are blocked or overflowing, then contact a plumber to get these cleared. If your rainwater drains are overflowing with sewage then they will be connected to a combined sewer drain, in which case you should contact us on Facebook, Twitter or call us on 0800 316 9800

Surface Water/Ground Water

To report groundwater property flooding and flooding from the roads please contact your local council.

River flooding

If rivers have burst their banks and it's affecting you, contact the Environment Agency on 0800 807 060

More about sewer flooding

Our sewers are designed to cope with the vast majority of storms but occasionally rainfall can be so heavy that it overwhelms the system. When this happens, sewage can overflow from manholes and gullies.

Message last updated: Wednesday 29 June 2016 - 1.28AM.

We are making complex repairs to a large water pipe running under Northumberland Avenue, Whitley, Reading, outside the entrance to the John Madejski Academy.

As a result, part of the road is closed and diversions are in place, including to bus routes which serve the area.

We are working hard to reopen the road as soon as possible. Please keep checking this website for further information.

Message last updated: Wednesday 29 June 2016 - 1.28AM.

We apologise to customers in the OX3 area who are experiencing no water or low pressure.

Our team are making their way to site to investigate the issue and we hope to return your supplies back to normal very soon.

We're sorry for any inconvenience caused.

Moving home

Let us know you're moving into, within, or out of our area.

Moving home

Tell us about a leak

Please let us know by using our online form so we can get out to fix it.

A burst pipe

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