In this Privacy Policy references to "we" and "us" are to Thames Water Ltd, Thames Water Utilities Ltd, and all subsidiary companies there of who may be contacted at:

Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

customer.feedback@thameswater.co.uk

This Privacy Policy explains how we use your personal information collected through this website.

What information do we collect?

We collect store and use the following information that you provide to us via this website:

Any personal details you type in and submit, such as name, address, email address etc.
Payment details in respect of payments that you make via this website including payment card details and other transaction details (please note that we do not retain credit verification numbers (CVCs)).
Opt in and opt out preferences that you provide to us via this website confirming whether you wish us (and selected third parties) to contact you with information and offers that may be of interest to you.
You may change your mind at any time by emailing us at the following email address:

customer.feedback@thameswater.co.uk

Using the information we collect

We may use the information that we collect from you via this website in accordance with the Data Protection Act 1998 and other applicable laws:

to process any payments that you make via this website; and
to contact you in any way (including mail, e-mail, phone, text) about products and services offered by us and selected partners. We will only contact you in this way if you have previously given your permission.

We use a third party, Bibit Global Payment Services to collect your payment details process payments made over this website.

Your rights

You can request a copy of the information that we hold about you at any time. The provision of this information may be subject to the payment of a fee (currently £10).

Please let us know if personal data that we hold about you needs to be updated by emailing us at:

customer.feedback@thameswater.co.uk

Security

We will take appropriate technical and organisational measures to prevent the loss misuse or alteration of your personal information including the encryption of data using SSL technology.

We will ensure that the personal information that you provide us via this website as held on secure servers.

Updates to this Privacy Policy

We may update this privacy policy from time to time and will state on the policy the date when the policy was last updated.

February 2008.

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