Your Home: This area of the site provides information relating to your water charges and your payment options, what to do if you are moving home or if you change your details. You can also find out more about the option of metering, the quality of the water we supply to your home, and our customer guarantees.
Your Business: This area gives an overview of the services we offer to different business sectors. You can also read more about our current commercial projects through several case studies.
Community and Environment: This area gives information about our investment in the environment and community as well as our corporate and social responsibility commitments. Details of some of our major service improvement projects can be found in ‘Investing in the future’.
About Us: This section contains our latest press releases, how to work for us, key facts about the company and its history, our innovations, our financial statements and more!

Footer bar:

Legal: Copyright information and data protection information
Site map: this shows the complete structure of the website and each page can be reached easily by clicking on the links.
Press: latest press releases from Thames Water
Contact Us: Telephone, email and address details to contact our customer centre with queries about your bill/account or your water/wastewater services.

Navigation

To make it easy finding your way around the site we have ensured that the navigation options are always displayed on screen and that our home page is always accessible via the house icon to the left of the navigation. When navigating through the website:

You can tell where you are in the site by looking at the navigation on the top of the screen and down the left hand side. There is also a ‘breadcrumb trail’ which looks like this (depending which page you are on): ‘ Home > Community and environment > Your environment’ which shows you the route you have taken through the site and enables you to back-track.

You can move around, as well as up and down through the site, by clicking the navigation on the top bars or those down the left hand side. The left hand side navigation will expand and contract to show what is available. The top bar navigation will expand when you hover your mouse over it.

You can go back to the top level of the site by clicking one of the four options on the bar across the top of the screen

The Search facility is available on each page

Site map – this shows the complete structure of the website

Search

To search for information on any area of Thames Water simply type the appropriate key word into the search box. Whether it’s our company history or our innovations, our latest environmental reports or what we are doing in the community, the displayed results will take you directly to the information you require.

Contact and feedback

We hope that you will find the answer to your query within the website, however you can contact us if you require any further information. If you have comments of a technical nature relating to the site itself please email twwebmaster@thameswater.co.uk. All other enquiries should be directed as detailed in the Contact Us page.

System requirements

For the best response when viewing this website we recommend that you use version 5 or later of Microsoft Internet Explorer or version 6.2 or later of Netscape Navigator or Communicator. We also recommend a screen resolution of 1028x768 pixels or greater for optimum viewing. If the images on your screen display incorrectly then try increasing the number of colours (if your hardware permits). Please refer to your PC owner’s manual for instructions on how to do this.

Plug-ins

In order to view and download some of the documents available on this website you will require the free Adobe Acrobat Reader software. Adobe Acrobat is a file that enables you to download documents onto your PC whilst retaining their hard-copy format. On the Adobe website choose the platform in the drop-down box that corresponds to your operating system, e.g. Windows 2000. Make a note of where you have downloaded the file, then locate it on your computer and double-click on it. The installation programme will do the rest.

Parts of this website have content created using Adobe (Macromedia) Flash. In order to view this multimedia content, you will need to have Adobe (Macromedia) Flash player installed. This can be downloaded free from Adobe's website.

The use of cookies

A file system called cookies is used to track the user’s progress through the site, making optimum use of individual preferences. No personal data is stored using cookies.

The use of JavaScript

JavaScript should be fully activated in your browser to make full use of this site. If JavaScript has been deactivated then the layout of the page may be impaired.

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