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Last reviewed: 6.12.2012 - 3.49pm
Providing the essential service to our 14 million customers is not something we take for granted.
Our five-year plan sets out our proposals to maintain and improve our services during the period 2010 to 2015.
How the we'll cope with increased pressure on water supplies from population growth, climate change and increased demand.
'Taking care of water' outlines how we will respond to future challenges.
Our Drought Plan sets out the actions we would take to maintain water supplies to customers during a period of drought.
Understanding the expectations of our customers, employees and other stakeholders is very important to us.