Set up an account
Last reviewed: 6.12.2012 - 7.44am
If you're setting up a new business in our supply area, or you're expanding your business and need to set up an additional account for your new site, you can let us know by completing our online form or by calling us.
If you are not sure if you are moving into our region, you can check if your new premises are in our supply area.
When setting up your account with us, you will need to provide:
- Your new address
- The date your moved in
- The meter reading of the new property
- The names you want to appear on the account
- Your contact details
How to set up a new account
Online
You can set up a new account using our online form:
Call us
Please call us on 0845 9200 888.
- Textphone service for the deaf or hard of hearing
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- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 899.
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Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturdays and closed on Sundays and bank holidays.
Please remember to take a meter reading
Please take a meter reading on the day that you move in.
When you can expect your first bill
You should receive your first bill within six months of moving in. We will aim to read your meter at least once a year and will send you a bill every six months.
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