It is important that you advise us†of any changes that you wish to make to your account, such as changing your contact details or bank account details (if it will affect your Direct Debit payments).
How to update your account details
Use our online form:
Please call us on 0800 980 8800.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers arenít accepted via this number: 0800 316 6899.
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturdays and closed on Sundays and bank holidays.
0800 numbers are free to call from UK landlines, but may be chargeable from mobiles. Rates vary depending on your network and call plan.
If you are calling from outside the UK, please call +44 1793 366 011.
Please note, we can only discuss or change account details with representatives of the business.
Changing named account holders
When adding additional named account holders, we need permission from the person being added to the account. This can be given over the phone.
If the main named account holder leaves your premises, we require notification from a named account holder who is staying at the premises.
If the people remaining at the premises are not currently named account holders, you will need to complete our online form, or call us on 0800 980 8800(Textphone number for the deaf or hard of hearing: 0800 316 6899).
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
Power of attorney
If you are granted power of attorney, please send copies of all supporting documents, such as a copy of a solicitor's letter,†to:
PO BOX 286
We will then update the named account.
Expanding your business?
If you are making changes to your premises or need a new water supply, please visit our Developers section.