The 2003 Water Act created a competitive market for both retail (billing) and water supply in England and Wales.
The Water Supply Licence (WSL) market allows business customers that use over 5Ml of water per year at each premises to choose their retail service supplier and their water supply service provider.
Customers looking to have services provided by the Thames group should contact Thames Water Commercial Services at firstname.lastname@example.org.
If you are a WSL licensee operating in the market, downloads at the bottom of the page provide further details regarding an approach to Thames Water Utilities Limited for a wholesale supply or transport service. These include:
- Wholesale Supply Agreement
- An agreement used as a basis for negotiation containing draft non price terms of access to supply water through Thames Water’s network .
- Access Code
- Containing details of indicative prices for retail and supply access to Thames Water’s network and a common contract for retail access.
- Details of how Thames Water will take forward any application you make and the service you can expect from us on receipt of your application.
- Condition R Compliance Code and draft confidentiality agreement
- Includes details of how we will protect and ringfence any commercial information you send to us.
- Application forms
- You may be required to fill in these application forms depending on the type of access you are seeking.
The draft Water Bill points to market change during the next price control period, 2015-2020.
In preparation for forthcoming Government legislation to expand and reform the existing business retail market, Ofwat, the economic regulator for the industry, plans to introduce transitory regulatory safeguards to help protect customers from the risk that suppliers could take advantage of a temporary window of market power (prior to effective competition developing) by reducing service quality and/or increasing prices.
Ofwat and Thames Water (with support from Economic Insight) agreed to jointly take forward work to help identify the key issues associated with designing and implementing such safeguards. The key objective of this work was to help identify and evaluate a range of approaches to setting safeguards, such that a shortlist of potential options can be considered.
Ultimately, the goal is to ensure that any approach works well for Ofwat, the industry and business customers. More information can be found in the document below:
If you are a WSL licensee and would like further information please contact us:
Thames Water Utilities Limited