Your email has been sent
Last reviewed: 17.10.2012 - 11.21am
The Water Act 2003 created a competitive market for both retail (billing) and water supply in England and Wales.
The market allows business customers that use large amounts of water to choose their retail service supplier and their water supply service provider.
If you are a business water customer who uses more than 5,000m³ of water per year at a single premises, you may be eligible to choose your supplier.
If you are licensed by Ofwat to supply this market, this page provides the following information via the downloads at the bottom of the page
In preparation for forthcoming Government legislation to expand and reform the existing business retail market, Ofwat, the economic regulator for the industry, plans to introduce transitory regulatory safeguards to help protect customers from the risk that suppliers could take advantage of a temporary window of market power (prior to effective competition developing) by reducing service quality and/or increasing prices.
Ofwat and Thames Water (with support from Economic Insight) agreed to jointly take forward work to help identify the key issues associated with designing and implementing such safeguards. The key objective of this work was to help identify and evaluate a range of approaches to setting safeguards, such that a short-list of potential options can be considered. Ultimately, the goal is to ensure that any approach works well for Ofwat, the industry and business customers. More information can be found in the document below:
If you wish to contact us for further information contact details are provided below