Watch our short film to see what we do - 24 hours a day, 365 days a year

Our responsibility

Our role is to ensure customers can turn on the tap and get access to top-quality drinking water, day and night, as well as safely transporting, treating and returning it back to the environment once customers have used it.

This involves supplying more than a tonne of water a week to each of our 9 million drinking water customers and recycling waste from 14 million people safely back to the environment. That's 2,600 million litres of water and 2,800 million litres of sewage a day - 24 hours a day, 365 days a year.

Challenges

Providing the essential service is a major responsibility that is already, and will continue to be, challenged by population growth, climate change and new legislation now and in the future. This means that now more than ever, we need to recruit and keep the best talent available to work with us on some pretty big projects that will help overcome these problems.

Varying roles

Not all our employees work with water or sewage - our business involves the environment, public affairs, innovation, carbon management, communications, regulation, finance, planning, property, IT, human resources, asset management and of course customer service.

We have over 500 people working in our contact centre helping our 14 million customers with their enquiries, accounts and problems.

To give you an idea of just how varied our positions are - our workforce includes shepherds looking after the sheep on our reservoirs and sewer flushers who are responsible for keeping London's sewer network clear of fat and debris to ensure the waste can be taken away and treated.

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