If you would like your bills to be sent to a mailing address different to the property that is being billed, please contact us.

Online
Use our online form to send us an enquiry.

Online enquiry form
 
 
Call us
Please call us on 0845 9200 888 (Textphone: 0845 7200 899).

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.

If you are trying to contact us from outside the UK, please call +44 1793 366011.

To help us continually improve the quality of our service we record all calls.

Write to us
Thames Water
PO Box 286
Swindon
SN38 2RA

We will respond to these letters within five working days.

Please note under the Data Protection Act, we can only discuss or change account details with people named on the account or an authorised representative.

To find out if your home is within our supply area please use our postcode search.

We check properties when we do not have anyone registered, to make sure our records are up to date and billing customers correctly.

Even if the property will be empty and unfurnished, we need to have details registered with us; even if no water is being used. 

That way, we can make sure that you are not charged until you start using water again.

If you start renovation work at the property, or people move into the property, please contact us.

Online
Use our online form to send us an enquiry.

Online enquiry form
 
 
Call us
Please call us on 0845 9200 888 (Textphone: 0845 7200 899).

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturdays and closed on Sundays and bank holidays.

If you are trying to contact us from outside the UK, please call +44 1793 366011.

To help us continually improve the quality of our service we record all calls.

Write to us
Thames Water
PO Box 286
Swindon
SN38 2RA

We will respond to these letters within ten working days.

Please note under the Data Protection Act, we can only discuss or change account details with people named on the account or an authorised representative.

If your new home has a water meter, your charges will be based on the amount of water you use, as recorded by the meter, plus a fixed charge.

If your new home is currently charged on an unmetered basis, we may start charging you using a water meter if there is one already installed at your new property. We will let you know if we are going to do this.

Yes. We don't turn off individual water supplies (unless there is a leak on the supply pipe to the property), so the water should be turned on when you arrive.

If there is no cold water supply at your kitchen tap, please check the inside stop valve is turned on.

If you still have no water, please call us on 0845 9200 800 (Textphone: 0845 7200 899) and one of our team will be here to help, 24 hours a day.

Yes, please contact us so that we can update our records and make sure that we send information to the correct person.

Please call us on 0845 9200 888 (Textphone: 0845 7200 899).

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturdays and closed on Sundays and bank holidays. 

If the property is empty and unoccupied, we will update our records accordingly.

You will need to check your tenancy agreement.

If your landlord is responsible please make sure they send us a letter clearly stating this, otherwise, as the occupier, you will be liable for the charges.