A new water supply would be necessary if:

• you are building a new property and require permanent supplies
• you need a temporary building supply
• you are converting a property into multiple units with individual supplies
• you are installing a fire apparatus, for example, fire sprinkler
• you require a supply for irrigation purposes

A replacement water supply would be necessary if:

• your water pressure is low and you require a larger supply
• you want to replace an old lead supply
• you are separating a shared supply
• you are converting a property into multiple units with a shared supply

How to apply for a new or replacement water connection

You can apply for a new water connection using the following methods.

On-site application service

Follow the link below to arrange a call back for an on-site application.

• Arrange a call back for an on-site application

Download an application form

Follow the link below to download and fill in an application form. You will also need to send us a drawing illustrating the point of entry for your new connection with this form.

• New water connection application form (0.10Mb)

There is a £200 + VAT non-refundable fee for all applications. If you decide to go ahead with the work, this fee will be deducted from your quotation.

Guidance notes and connection costs

Please refer to our guidance notes and connection costs before completing your application.

• New water supply regulations guidance notes (0.36Mb)

• Cost components of a new water supply connection

What happens next?

Once we have reviewed your application, we will send you a quotation for the work. You will then need to:

• sign and return the quotation and a point of entry drawing
• pay the quotation fee in full
• have your trench and service pipe inspected and approved, either by us or a qualified underground plumber working under our approved plumbers scheme

Need help with your application?

Please call our helpdesk on 0845 8502 777, and one of our agents will be happy to answer any questions you might have. Lines are open weekdays from 8am to 5pm.