Last reviewed: 6.5.2011 - 7.10pm
Our Corporate Responsibility Policy sets out our objectives for moving towards sustainable development.
This policy is underpinned by more detailed policies covering:
- Environment
- Employees
- Customer service
- Health and safety
- Business ethics
- Sustainable procurement
Downloads
Corporate responsibility
This year, our Corporate Responsibility report has its own website, where you can view a short video highlighting some of the main areas in which we work. You can also 'build your own' customised PDF.
Our strategies and plans
Providing the essential service to our 14 million customers is not something we take for granted, so we're always planning for the future.
Our 25-year plan
Our 25-year plan outlines how we will respond to future challenges, such as climate change, leakage, water efficiency and the delivery of high-quality customer service for the period 2010 to 2035.
