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What would you like to contact us about? Please click the relevant box below

Your bill and account Want to pay your
bill or change
your account
details?
Your water supply Do you have no
water or low
pressure, or
questions about
your tap water?
Your drains and sewers Need help with
blocked drains
or flooding from
our sewers?
Moving home Tell us all about
your change of
address.
Water meters Get answers to
all your questions
about water
meters.
Extra care services Find out about our
free services for
customers who
need additional
assistance.

Online services

  • Do it online Our online forms, handy 'how to' videos guides and most popular leaflets - all in one place.

Other enquiries

  • Our customer commitment Find out about the service we aim to provide and what to do if you think we've fallen short.
  • Working for us View our current vacancies or contact our recruitment team.
  • Business-to-business enquiries Find out how we buy goods and services and choose suppliers.
  • Company information Read about our management team or our company shares, bonds and investors,
  • Foreign language support How to contact us If you need a telephone language interpreter.
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  • Your bill & account

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  • Got a problem?

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  • Get in touch

    • Your bill and account
    • Your water supply
    • Your drains and sewers
    • Moving home
    • Water meters
    • Extra care services
    • Do it online
    • Customer commitment
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Thames Water is the UK's largest water and sewerage company, serving 14 million customers across London and the Thames Valley, and is proud to be an Official Provider to London 2012.

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We are committed to making our website accessible to many of our customers. To support this commitment, our website is undergoing an accessibility assessment by the Shaw Trust.

© 2001 - 2012 Thames Water Utilities Limited. All rights reserved. Thames Water Utilities Limited,
Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 2366661 Registered in England and Wales

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