If you see a leak or burst, don't assume we know about it - please let us know so we can get on with fixing it.

Report a leak online

You can use our online form to let us know if you see a clean water leak or burst pipe.

Before using this form, please consider the following:

• If the leak is coming from inside your property, it may be your responsibility. Please use our list of approved plumbers to help you.
• If the leak is outside your property, but still on your land, we can help you fix it. How we can help if you have a leak.
• If the leak is not clean water, for example, a sewer blockage or flooding, please call us on 0845 9200 800 so we can help you as soon as we can.

If you have difficulties with any of the above, please don't hesitate to call us on 0845 9200 800. Our lines are open 24 hours a day.

Report a leak

 

Report a leak by phone

Call our 24-hour freephone* leakline on 0800 714 614.

* Calls are free from landlines. Mobile charges may vary.

Tweet a leak

You can also report leaks and bursts to us via Twitter. Just send a tweet with the location to @thameswater or use #tweetaleak.

If you are able to include a photo of the leak or burst in your tweet please do so, as this will help us prioritise the repair.