Find out more about Mogden
You can contact us using the following methods:
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Contact us about Mogden
Want to speak to someone in person?
Please call our 24-hour Customer Centre on 0845 9200 800 (Minicom or Typetalk: 0845 7200 898).
If you are trying to contact us from outside the UK, please call
+44 1793 366011.
To help us continually improve the quality of our service we record all calls.
By post
Mogden Sewage Treatment Works
Thames Water
PO BOX 286
Swindon
SN38 2RA
We aim to respond to all letters within ten working days or less.
Communication in light of legal proceedings
Thames Water still accepts and responds to all complaints received directly from local residents. We no longer directly respond to complaints received via any other third party that is promoting legal action against us.
Because some residents have chosen to commence a civil action against Thames Water, and in keeping with normal legal practices, Thames Water will no longer engage in detailed discussions with individuals, who are carrying out legal action against it, or their representative organisations.
All questions and requests for information from residents involved in the civil proceedings against Thames Water (or their representative organisation) should be directed through those parties' solicitors.
