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    • Your home
      • Understanding your bill
      • Paying your bill
      • Moving home
      • Update your account
      • Water meters
      • Your water quality
      • Home emergency cover
      • Extra care services
      • Need more help?
    • Your business
      • New and existing customers
      • Services for developers
      • Drainage and water searches
    • Community and recreation
      • Charitable support
      • Volunteering
      • £10m community fund
      • Water in schools
      • Great days out
      • Recreational sites
    • Environment
      • Saving water
      • Monitoring water levels
      • Climate change
      • Managing our impact on the environment
      • Our approach to biodiversity
    • Media
      • Press Office contacts
      • News
      • Facts and figures
      • Campaigns
      • Images
      • Videos
    • About us
      • Our business
      • Corporate responsibility
      • Customer commitment
      • Planning for the future
      • Major projects
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      • Sewage treatment works
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We are committed to making our website accessible to many of our customers. To support this commitment, our website is undergoing an accessibility assessment by the Shaw Trust.

Billing or account enquiries - call 0845 9200 888
Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm
(Minicom or Typetalk: 0845 7200 898).

Water or wastewater enquiries - call 0845 9200 800
Lines are open 24 hours a day (Minicom or Typetalk: 0845 7200 898).

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Thames Water is the UK's largest water and sewerage company, serving 13.8 million customers across London and the Thames Valley.

© 2001 - 2010 Thames Water Utilities Limited. All rights reserved.
Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB
Company number: 2366661       Registered in England and Wales