Taking care of water is our first 25-year Strategic Direction Statement.
This strategy outlines how we will respond to climate change, tackle leakage, improve water efficiency and deliver high quality customer service from 2010 to 2035.
This is the culmination of our largest-ever public consultation exercise, which included discussion groups with customers, stakeholder workshops, interviews with MPs and an online consultation, prompting over 2,600 individual comments.
Billing or account enquiries - call 0845 9200 888
Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm
(Minicom or Typetalk: 0845 7200 898).
Water or wastewater enquiries - call 0845 9200 800
Lines are open 24 hours a day (Minicom or Typetalk: 0845 7200 898).
Thames Water is the UK's largest water and sewerage company, serving 13.8 million customers across London and the Thames Valley.
© 2001 - 2010 Thames Water Utilities Limited. All rights reserved.
Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB
Company number: 2366661 Registered in England and Wales
