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Extra care services

We offer a range of free services for customers who require additional assistance.

The services outlined below are for customers who have sight or hearing problems, mobility concerns, or other specific needs.

In this section

Large print, braille or talking bills
Minicom or Typetalk
Home dialysis awareness scheme
Bogus callers
WaterSure
Paperless billing

Contact us

Customer service is at the heart of everything we do

You can contact us online, by phone or by writing to us

Our contact details

Clickable house

Clickable house

Diagnose and fix water and wastewater related problems in your home

Launch house

We are committed to making our website accessible to as many of our customers as possible. To support this commitment, our new website is currently undergoing an accessibility assessment by Shaw Trust. We expect to receive an accessibility accreditation in summer 2008.

Thames Water is the UK’s largest water and sewerage company, serving 13 million customers
across London and the Thames Valley.

© 2001 - 2009 Thames Water Utilities Limited. All rights reserved.
Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB