Need more help?
For more information on billing, dealing with common water and wastewater related problems, and to learn more about your water supply, please see the options below.
In this section
- Clickable house
- Use our interactive house to find useful advice on dealing with common water and wastewater related issues within your home
- Do it online
- Browse our range of online services - they're available whenever suits you.
- Useful literature
- Download our latest publications, leaflets, and reports
- Leaks
- Find advice on dealing with a leak
- Flooding, blockages and smelly drains
- Advice on what to do if you have problems with drains or sewers
- Learn about water pressure
- Water pressure is the force of water that leaves your tap
- Learn about water flow
- Flow rate depends on the size of your pipe
- Lead pipes
- Find out if you need to replace your lead pipes
- Misconnections
- Find out if your household appliances are plumbed correctly
- Hot tips for cold weather
- Prevent damage to your pipes during the cold weather
- Ownership of sewers
- From April 2011, the maintenance of all private sewers and lateral drains will become Thames Water's responsibility.
