Our research has shown that customers have clear preferences for what their money should be spent on in the future. We have reviewed each of the service areas we provide, to deliver the services they want.
In this section
- Clean water
- Safe drinking water is our customers' highest priority. Our research showed they are prepared to pay for further improvements to reduce local discolouration...
- Wastewater
- We have made significant progress in reducing leakage, but customers and other stakeholders agree with us that we should do more. We will never be able to eradicate leakage...
- Water in the future
- To date, we have delivered a wide range of activities to educate customers on reducing their water use. These include auditing water use in domestic properties...
- Customer service
- Our vision is that customers would prefer to use Thames Water if given the choice in the future.
