Assessed Household Charge
The Assessed Household Charge is only available for customers who have requested a water meter, but cannot have one installed on their property. This applies to properties where there is a shared supply pipe, such as flats.
This new charging system was agreed with our regulator, Ofwat in 2007. Properties are placed in one of three bands, based on the number of bedrooms, or a single occupier tariff.Our charges for 2010/2011 are highlighted in the table below.
| Band | No of bedrooms | Water charges | Wastewater charges | Annual total |
|---|---|---|---|---|
| 1 | Studio / One bedroom | £129 | £93 | £222 |
| 2 | Two bedrooms | £138 | £98 | £236 |
| 3 | Three or more bedrooms | £171 | £113 | £284 |
| Single occupier tariff | n/a | £100 | £75 | £175 |
Banding
If you were formally on the Average Household Charge and did not complete our survey to be placed on the Charge in 2007, your property will have been placed in band three by default.
Eligibility
If you have previously requested a water meter and were advised that one cannot be installed at your property, you may be eligible to be placed on our Assessed Household Charge tariff.
Contact us about the Assessed Household Charge
If you would like to change your band / tariff, or find out whether you qualify for the Assessed Household Charge tariff, please contact us by the following:
Email us
Use our online form to send us an enquiry.
Complete our online enquiry form
By phone
Please call us on 0845 9200 888. Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm (Minicom or Typetalk: 0845 7200 898).
If you are trying to contact us from outside the UK, please call +44 1793 366011.
To help us continually improve the quality of our service we record all calls.
Write to us
Assessed Household Charge
Thames Water
PO Box 286
Swindon
SN38 2RA
We aim to respond to all letters within ten working days or less.
