Assessed Household Charge

The Assessed Household Charge is for customers who have requested a water meter, but cannot have one installed on their property. This applies to properties where there is a shared supply pipe, such as flats.

This new charging system was agreed with our regulator, Ofwat in 2007. Properties are placed in one of four bands, based on the number of bedrooms.

Our charges for 2009/2010 are highlighted in the table below.

Band	No of bedrooms	Volume charge		Standing charges		Annual total
		Water	Wastewater	Water	Wastewater
1	Single occupier	£68	£34	£27	£36	£165
2	Studio / One bedroom	£98	£48	£27	£36	£209
3	Two bedrooms	£112	£55	£27	£36	£230
4	Three or more bedrooms	£148	£73	£27	£36	£284

Banding

If you were formally on the Average Household Charge and did not complete our survey to be placed on the Charge in 2007, your property will have been placed in band four by default.

Eligibility

If you have previously requested a water meter and were advised that one cannot be installed at your property, you may be eligible to be placed on our Assessed Household Charge tariff.

Contact us about the Assessed Household Charge

If you would like to change your band or find out whether you qualify for the Assessed Household Charge tariff, please contact us by the following:

Email us

Use our online form to send us an enquiry.

 Complete our online enquiry form

By phone

Please call our 24-hour Customer Centre on 0845 9200 800 (Minicom or Typetalk: 0845 7200 898).

If you are trying to contact us from outside the UK, please call +44 1793 366011.

To help us continually improve the quality of our service we record all calls.

Write to us

Assessed Household Charge
Thames Water
PO Box 436
Swindon
SN38 1TU

We aim to respond to all letters within ten working days or less.