Are you having difficulty paying your bill?

If you are having difficulty paying your bill, please call us as soon as possible as we may be able to help.

You can call us on 0845 9200 888, lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm (Minicom or Typetalk: 0845 7200 898). If you are trying to contact us from outside the UK, please call +44 1793 366011.

We also have a leaflet which explains how we can help if you are having problems paying your water bill. It also outlines our range of payment options so that you can pay your bill in manageable amounts and what will happen if you are unable to pay.

 How to get help if you can't pay your bill (144Kb)

We have two schemes available for customers who are in real financial hardship and are unable to pay their bill. You can find out more about these schemes by clicking on the links at the bottom of this page.

However, in the first instance, please see if you could benefit from spreading the cost of your bill, or seeking independent advice:

Pay by instalments

You can spread the cost of your bill by paying in instalments with the flexibility of choosing your payment date. In addition, we may be able to agree weekly or fortnightly payments.

 Pay your bill through Direct Debit

 Setup a payment plan

Seek independent advice

Organisations such as Citizens Advice Bureau, Consumer Credit Counselling Service and the National Debtline can provide you with free, independent advice.