Setting up a Direct Debit means you have control over your finances - with a choice of payment dates and instalments spread across the year.

How to set up a Direct Debit

There are three easy ways to set up a Direct Debit:

Online

To set up a Direct Debit online please complete our form by clicking on the button below:

Set up a Direct Debit

Call us

Please call us on 0845 6410 055 (Textphone: 0845 7200 899).

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.

Write to us

Download and print our Direct Debit Instruction, then fill in your details and send it back to us.

• Direct Debit Instruction (0.22Mb)

Alternatively, you can send us the Direct Debit Instruction form printed on the back of your bill.

Information you will need to set up a Direct Debit

To set up a Direct Debit, you will need the following:

• Your ten-digit Thames Water account number (printed at the top of your bill)
• Your full name, contact number, email address and account address
• Your bank account number, sort code and address

Frequently asked questions

• The Direct Debit Guarantee
  • • This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits
    • If there are any changes to the amount, date or frequency of your Direct Debit Thames Water Utilities Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Thames Water Utilities Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request
    • If an error is made in the payment of your Direct Debit, by Thames Water Utilities Ltd your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society
    • If you receive a refund you are not entitled to, you must pay it back when Thames Water Utilities Ltd asks you to
    • You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.
• Can I choose what date the payment is made?

  • Yes, you can choose any payment date from the 1st to the 28th of the month.

• What if authorisation is required from more than one person?

  • If more than one person is required to authorise debits from your bank account, the paper Direct Debit Instruction form will need to be completed, including both signatures.

• Confirming your Direct Debit has been set up

  • We will send you confirmation by post within ten working days prior to the first payment being debited.

    If you register for paperless billing, this will be sent electronically. When payments are taken from your account, the reference 'Thames Water' will appear on your statements. Payments are secure and covered by the Direct Debit Guarantee.