Last reviewed: 10.9.2011 - 9.24pm
There are a range of easy ways for you to submit your meter reading - just choose the one that suits you best from the options below.
How to read your meter
When reading your water meter, you only need to record the black numbers. You should ignore any numbers in red.
To submit your meter reading, you will need to provide your:
- Ten-digit account number (printed at the top of your bill
) - Full name, contact telephone number and the address of property concerned
- Your meter reading and the date it was taken
How to submit your meter reading
Online
To submit your meter reading online, please click on the link below.
Submit your meter reading
Send us a text message
You can send us you meter reading by text message.
Simply start a new text message and enter your ten-digit account number (printed at the top of your bill), then add a space followed by your meter reading.
Send this to 84771 and we will record this on your account and issue you with a revised bill.
Call us
Please call us on 0845 9200 888 (Textphone: 0845 7200 899).
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
Write to us
If you are unable to submit your reading online or over the phone, you can send it to us by post.
Thames Water
PO BOX 286
Swindon
SN38 1TU
When we will read your meter
We are required to take our own meter readings at each property at least once every two years.
This also helps to ensure there are no leaks from your water pipes and that we are not overcharging you.
Find and read your water meter
We've made a short video to show you how to find and read your water meter.
How much water do you use?
Find out how much water you use around your home and garden and get lots of hints and tips on how to save water.
