Factors that may affect your bill

If your metered bill seems unusually high, please consider the points below.

You can also use view our charges table and water usage calculator to find out if you are a low, average or high user.

• Was your old bill based on an estimated reading? If your previous estimate was too low, your current bill may include additional costs from previous bills.
• Does your current bill cover a longer period of time than your old bill?
• Have more people moved into your property, or have you had visitors staying?
• Have you had any water-related problems, such as a dripping tap or washing machine flood? A dripping tap can waste as much as 140 litres a week.
• Has any building, renovation, or decorating taken place? This could have resulted in using more water that normal.
• Have you used your washing machine more frequently recently?
• Have you been using a hosepipe or sprinkler? Using a hosepipe for just one hour is equivalent to three days' average usage (one day average usage = 155 litres).
• Could you have a leak?.