How to read your meter
If your water meter is positioned outside and you're unsure whether you've located the correct one, please check that the meter serial number, displayed on your bill under the heading 'Meter number', matches the one shown on the meter.
This is also highlighted in the following illustration.
What numbers should I read?
When reading your water meter, you only need to record the black numbers. Depending on the type of meter, it may have four or five black numbers. You should ignore any numbers in red.
The black numbers on the meter denote cubic metres used. The red numbers record tenths and hundredths of a cubic metre. We charge for every cubic metre, so please just note the black numbers.
Advice if you have received a meter reading card
If we can't access your meter and you're not at home when we call, we will leave you a calling card requesting a reading. If you are unable to provide this, we will estimate your bill.
Estimated readings
Estimates are based on the average amount of water you use. If you don't have any previous readings we will make an estimate within the range of five to ten cubic metres per month. When we next read your meter, your bill will be adjusted accordingly.
If you have received an estimated bill but would prefer an accurate reading, you can submit your meter reading.
Please note, you will need to allow 15 days from the date of the estimated bill before submitting your reading online.
Requirement to read your meter
We are required to take our own meter readings at each property at least once every two years. This also helps to ensure there are no leaks and that we are not overcharging you.
