Last reviewed: 4.6.2011 - 7.29pm
You can tell us all about your move by completing our online form or by calling us.
If you are not sure whether your premises are within our region, you can check using our supply area postcode search.
When telling us you are moving premises, you will need to provide:
- Your ten-digit account number (printed at the top of your bill
) - Your new address
- The date you moved in and/or out
- The meter readings of the old and new premises
- The names you wish to appear on the account
- Your contact details
Please make sure that your move date is confirmed and is no more than 28 days away.
How to tell us you are moving
Online
You can tell us you are moving into, within or out of our supply area and need to close your account using our online forms:
Call us
Please call us on 0845 9200 888 (Textphone: 0845 7200 899).
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
If you are trying to contact us from outside the UK, please call +44 1793 366011.
When you can expect your first/last bill
You should receive your first bill within six months of moving in.
We will aim to read your meter at least once a year and will send you a bill every six months.
If you are moving out of our supply area, we will send you a closing bill statement within ten working days.
Please remember to take a meter reading
Please take a meter reading on the day you move out of your old premises and on the day you move into your new premises.
