Please let us know if you are deaf or hard of hearing, and what your preferred method of keeping in touch is.

We offer a 24-hour Textphone and Text Relay service for deaf and hard of hearing customers, who have a Textphone at home or use the Text Relay service.

Textphone, Text Relay and fax numbers are as follows:

Your bill and account

Text Relay     18001 0845 9200 888
Textphone      0845 7200 899
Fax                 01793 424046

Water and wastewater services

Text Relay     18001 0845 9200 800
Textphone      0845 7200 898
Fax                 0118 373 7924
Emergency text messaging service       07747 646779

(Please include in the text your name, address and problem. We will not answer calls on this number, but will pick up texts and respond by text only).

You can also complete our general enquiry form.

Online enquiry form
 
 
If you use sign language and we need to visit you, we can arrange for a sign language interpreter to accompany us at no extra cost.