WaterSure - do you qualify for help paying your metered bill?

If you have a water meter, we may be able to offer financial assistance with your bill if someone in your household receives a specific state benefit and, either a large family of three or more children or a medical condition that requires the use of extra water.

If you can answer yes to the following questions, you could qualify for help with your metered water bills.

To qualify, you should answer either question 4 or question 5.

If the answer to any question is no you do not qualify for help.

Question Answer
1. Are your water bills based on meter readings? Yes
2. If you have a garden, do you use only a hand-held appliance to water it? Yes
3. Are any of the following benefits / tax credits paid to you or someone else in your household?

  • Child Tax Credit (you must receive more than the family element)
  • Housing Benefit
  • Income-based Jobseeker's Allowance
  • Income related Employment and Support Allowance or Income Support
  • Means-tested Full Council Tax Benefit (not including reductions / discounts)
  • Pension Credit
  • Working Tax Credit

Yes

Now answer either Q4 or Q5
4. Is the person who receives benefits / tax credits responsible for three or more children under 19?

  • who usually live in your household, and
  • for whom Child Benefit is also paid

Yes
5. Does the person who receives benefits/tax credits (or any other permanent resident) suffer from and receive treatment for one of the following medical conditions?

  • Abdominal stoma
  • Crohn's disease
  • Desquamation (flaky skin disease)
  • Eczema, psoriasis or varicose ulceration (weeping skin disease)
  • Incontinence
  • Ulcerative colitis
  • Any other medical condition requiring the use of extra water

Yes

If you answered yes to the questions above, please download the WaterSure application form below, complete and return to:

WaterSure
Thames Water
PO Box 508
Swindon
SN38 9TU

You can also call our dedicated line on 0845 641 0068. Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm (Minicom or Typetalk: 0845 7200 898).


Downloads

The following download links open in a new window

WaterSure application form (0.12Mb)