Last reviewed: 9.6.2011 - 3.54pm
You can contact our Key Accounts team in the following ways:
Email us
key.customers@thameswater.co.uk
Call us
Please call us on 0845 641 0000 (Textphone: 0845 7200 899).
Our lines are open from 8am to 5.30pm, Monday to Friday, and closed at weekends and on bank holidays.
For problems with your water or wastewater service - please call 0845 9200 800 (Textphone: 0845 7200 899).
Our lines are open 24 hours a day, seven days a week.
To help us continually improve the quality of our service we record all calls.
Write to us
Key Accounts
Thames Water
PO BOX 286
Swindon
SN38 2RA
We will respond to these letters within ten working days.
