Last reviewed: 23.5.2011 - 8.27pm

We take non-payment of bills very seriously. If your bill is overdue please arrange for payment to be made immediately.

If you are having difficulty paying your bill, we may be able to help by setting up a customised payment plan for you.

To set up a customised payment plan, you will need to speak with a member of our customer services team who can be contacted on 0845 9200 888 (Textphone: 0845 7200 899).

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.

Overdue bills

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