• Is there a leak on your water supply pipe?
• Does your current bill cover a longer period of time than your old bill?
• Are more people working at the premises?
• Has the nature of the business changed?
• Have you installed any new machinery that requires a lot of water?
• Was your previous bill based on an estimated reading? If your previous estimate was too low, your current bill may include additional costs from previous bills.
• Have you had any water-related problems, such as a dripping taps? A dripping tap can waste as much as 140 litres a week.
• Have you done any building, renovation, or decorating since your previous bill, that could mean you have used more water that normal?

What to do if you have a leak

• Visit the Leaks and bursts section of our website