Our five-year plan for 2010 to 2015
The water industry works in five-year planning cycles, in which proposals are submitted to our regulator, Ofwat, to determine future bill limits for customers and the investment programmes companies can make.
Before handing in our five-year business plan, we carry out extensive research with our customers in order to fully understand their concerns and how best to address them. This ensures our plan reflects their views and willingness to pay for all the must-do jobs that need doing - improving our ageing water pipes, sewers and other facilities - to help us maintain high standards of service.
- Your step-by-step guide to the Price Review
- Every five years all water companies in England and Wales submit business plans to the economic regulator, Ofwat, outlining their future investment priorities and the likely cost.
- Key questions answered
- Here we answer the big questions about our plans to maintain and replace our ageing water pipes and sewers over the the next five years - and, crucially, how it could affect you.
- Our five-year plan documents
- Our final five-year plan was submitted to our regulator, Ofwat, in April 2009. The plan, and a summary version, is available to download here.
