The Press Office handles all media enquiries on behalf of Thames Water and its employees.

Our office hours are 9am to 5.30pm, Monday to Friday, and we operate a 24-hour emergency service for urgent media calls that cannot wait until the next working day. You will be directed to the Duty Press Officer by dialling any of the numbers shown below.

Please note - the Press Office only deals with enquiries from members of the media.

If you are a Thames Water customer and you would like to speak to someone about an issue relating to your water supply or wastewater service, please visit our Get in touch pages.

Press team contacts

Filming requests

The Press Office will consider filming or photography requests at our sites that directly relate to our operational business.

If your filming request does not relate directly to our operational issues, please contact Locality Unlimited on 0207 812 9144 or email info@localityunlimited.com.