We work with the Environment Agency to identify rivers that are being polluted by wrongly connected pipework.

Over the past five years, over 150 polluted surface water outfalls have been cleaned up, with a larger programme of work planned over the next five years.

This work involves identifying, which roads have sewers that drain to the relevant river from sewer plans, and then inspecting the sewers to see which ones are polluted.

This enables us to narrow down the polluted areas to certain roads, after which, house-to-house surveys are undertaken, to check the drainage. Homeowners are then notified of the problem, and offered help and advice. 

For further information on misconnections, or to find out if we are improving the quality of rivers in your area, please contact us. 

Email us

You can use our online form to send us an enquiry.

Online enquiry form

 
Call us

Please call our 24 hour Customer Centre on 0845 9200 800 (Textphone: 0845 7200 899).

Alternatively, please visit the Environment Agency's website on misconnections.

• Visit the Environment Agency website