Last reviewed: 24.3.2011 - 8.13am
We understand that flooding of any nature can be extremely distressing.
It can be caused by burst or leaking internal pipes in your home, a burst water pipe in the street or blockages in the sewer system.
If you have been flooded, please visit the relevant section of our website by clicking the appropriate link below to report it to us, or get further information on what to do next.
I have been flooded by a burst pipe in the road
If you have been flooded by a water pipe that is some distance from your home, please call us straight away on 0845 9200 800 (Minicom or Typetalk: 0845 7200 898). We're here to take your call 24 hours a day.
My internal pipes have burst or are leaking
Although we are responsible for the repair and maintenance of the water mains, which carry large amounts of water from our treatment works to your street, the property owner is responsible for the pipe which supplies the individual address.
For advice on how to deal with a leak within the boundary of your property, please click the link below.
Sewer flooding
If you think there is a blockage, for example, in your toilet, or you are experiencing flooding from a sewer, please call us straight away on 0845 9200 800 (Minicom or Typetalk: 0845 7200 898). We're here to take your call 24 hours a day. For advice on sewer flooding, please click on the link below.
In your area
Get the latest information on major repairs, reported leaks and planned work across our network.
Need a plumber?
Our 'Water Regulations'-approved plumbers are here to help - whether it's a burst pipe, a dripping tap or a new plumbing system.
