Last reviewed: 30.9.2011 - 8.22pm
Problems with your sewer pipes
We're here to help you understand which pipes have transferred, and which pipes are still your responsibility.
This will help avoid unnecessary call-outs, which we may charge you for.
You are still be responsible for any internal plumbing and the section of pipe leading to the transferred sewer.
If you think you have a problem with a sewer pipe or drain, please carry out the following steps as it’s important that you try and identify where the problem is as this will save you unnecessary callouts.
- If you have a shared sewer, try asking your neighbours if they have a problem.
- If they don’t, it’s likely that the problem is on your section of pipe or waste plumbing, meaning you will need to resolve it yourself.
- If your neighbours do have a problem, it may be on a shared section of pipe.
Contact us
Call us
Please call us on 0845 9200 800 (Textphone: 0845 7200 899) and one of our team will be here to help, 24 hours a day.
To help us continually improve the quality of our service we record all calls.
Email us
Use our online form to send us an enquiry.
Write to us
Thames Water
PO BOX 286
Swindon
SN38 2RA
We will respond to all letters within ten working days.
Useful websites
For further information about the private sewer transfer and the background behind the decision, please see the links below.
Also in this section
How the change of law affects you
Our short video guides explain how the change affects you.
Frequently asked questions
Useful advice relating to the transfer of private sewers and drains.
Bin it - don't block it
Find out about our campaign to stop nasty blockages and put an end to 'sewer abuse'.
Have you got a blocked drain?
What to do next and advice on how you can keep your drains running smoothly.
Need a plumber?
Our 'Water Regulations'-approved plumbers are here to help - whether it's a burst pipe, a dripping tap or a new plumbing system.
