Last reviewed: 28.5.2011 - 3.45pm
Taking care of the water supply in your home is important.
Our responsibility is to provide customers with the best possible quality of water.
Once it reaches your home, the quality of water can be affected by your internal pipework or connections and fittings.
Although your internal plumbing is not our responsibility, we can advise you on what to do within your home to ensure the water stays in top condition.
The consumer guide below may help you to diagnose problems that can sometimes be seen or tasted in tap water, and includes some simple checks or measures you can carry out.
If after reading this guidance you have any further questions or concerns, please call our 24-hour Customer Centre on 0845 9200 800 (Textphone: 0845 7200 899).
You may also find our frequently asked questions useful.
