Our awards

Since new ownership in 2006, we have performed better than ever, meeting regulatory targets and making an annual investment of nearly £1billion (2007/08) - the biggest ever investment of any UK water company.

During this time, our work to protect the environment and operate our business sustainably has also been recognised and rewarded by the following bodies.

2009

2009 Utility Website Usability Award - Winner

The 2009 Utility Week Website Usability Report from user experience consultancy Webcredible, rated our website the best to use of all the 11 water supplier websites and six energy suppliers in the UK. They gave it a usability score of 87 per cent - 22 per cent above the average score for the industry. It was also the highest usability score ever recorded. Webcredible looked at the extent to which utility websites focus on their customers' needs and how easy it is for them to use.

Press release: Thames Water website clicks with customers

Utility Industry Achievement Awards 2009

The Utility Industry Achievement Awards recognise the outstanding achievements of the utility industry and reflect innovation, outstanding service, efficiency and quality. Thames Water was short-listed in four categories and went on to win two. These were:

Winner - Change Management Initiative of the Year, for the Customer Services' NewStart programme
Winner - IT Initiative of the Year for Geographical Information Systems (GIS)
Shortlisted - Team of the Year: Operations and Maintenance team at Beckton Sweage Treatment Works
Shortlisted - IT Initiative of the Year to support the Customer Services' NewStart programme

Wise up to Water website 'highly commended'

Our Wise up to Water website received a 'highly commended' award in the website category of the prestigious International Visual Communications Association (IVCA) Awards.

The IVCA Awards recognise best practice in communicating the importance of corporate social responsibility, diversity and sustainable development.

Wise up to Water is a resource for students and teachers to help schools reduce their water use.

Visit Wise up to Water website

Business in the Community - National Example of Excellence

The Awards for Excellence are the UK's most influential, independent, peer-assessed corporate responsibility awards. The awards recognise and celebrate those companies who have shown innovation, creativity and a sustained commitment to corporate responsibility. Our London On Tap campaign was awarded 'Example of Excellence' in the P&G Responsible Marketing and Innovation Award, beating campaigns by Cadbury's, Marks and Spencer, Camelot Group and the Co-operative Financial Services Group.

Press release: Thames Water wins top award for tap water campaign

Business in the Community - Big Tick Awards

Big Tick awards are given to businesses able to demonstrate significant impact and high-quality management of their responsible business practices, and who can show a positive impact on both society and the business. Our London On Tap campaign was awarded the Proctor & Gamble 'Big Tick' in the Marketplace Impact category for Responsible Marketing.

Press release: 'Big Tick' for Thames Water's London On Tap

Celebrating Employee Engagement Award

Awarded to Crossness Nature Reserve, in recognition of the support given to primary schools in the London Borough of Bexley.

Find out more about Crossness Nature Reserve

Royal Society for the Prevention of Accidents Awards

Winner - Occupational health and safety (water sector)

2008

Utility Industry Achievement Awards

Winner - Capital Project Management for Orpington Flood Alleviation Scheme
Winner - Marketing Initiative of the Year for London On Tap
Short listed - Capital Project Management for Victorian mains replacement
Short listed - IT Initiative of the Year for Traffic Management Act project
Short listed - Team of the Year for Post Room

Find out more about our London On Tap campaign

Carbon Trust Standard Award

The Carbon Trust Standard Award 2008 is the world's first award to recognise companies that have made a real and sustained reduction in their carbon emissions. Thames Water became the only UK utility company to receive the award after reducing emissions by over 21,700 tonnes.

Read about our commitment to reducing our carbon emissions

National Customer Service Awards

The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business. Our Head of Customer Experience, Jill Jones, was presented with the Lifetime Achievement Award in recognition of 'a long and distinguished career in customer service dedicated to service excellence'.

Press release: Thames Water manager receives top customer service award

Considerate Contractor Awards

The Considerate Contractor Awards are run by the City of London to encourage building and civil engineering contractors operating locally to work in a safe and considerate manner. Thames Water, along with contractors Clancy Docwra and J Browne Construction picked up three gold awards, two of which recognised good work on our Victorian mains replacement project.

Winner - Gold Award for Victorian mains replacement project (Thames Water, Clancy Docwra, and J.Brown Construction)
Winner - Gold Award for new connection work (J.Brown Construction)

Poul Harremoes Award

The Poul Harremoes Award is given for the presentation of novel and ideally, provocative, ideas relating to developments in urban drainage. Thames Water's Phil Thomas won the award for Best Urban Draining Paper by a Young Author.

2007

Chartered Institution of Water and Environmental Management Living Wetland Awards

Commendation - Enhancing biodiversity and community access (Crossness Southern Marshes and Crossness Nature Reserve)

Barnet Education Business Partnership

Winner - Gold Award for Private Sector Support

ACCA UK Awards for Sustainability Reporting

Thames Water short listed

The Lord Mayor's Dragon Awards

Short listed - Dragon Award for Community and Social Inclusion

International Visual Communications Awards

Winner - Two Gold Awards for Re-plumbing London film

2006

British Trust for Ornithology Business Bird Challenge Awards

Winner - Conservation of wetland site category (Crossness Nature Reserve)