Your home

Do it online

Browse our range of online services - they're available whenever suits you.

Your bill

Pay your bill online
Set up a Direct Debit
View your bill online
Request a copy of your bill
Notify us of a recent payment
Set up a payment plan
Order a PayPoint card

Metering

Submit your meter reading
Request a water meter

Emergencies

Find a plumber
Home emergency cover

Water services

Check your water quality
Order a water-saving device
Water-saving house

New customers

Are you in our supply area?
Set up your account

Tell us you're moving

Are you in our supply area?
Moving into our supply area
Moving out of our supply area
Moving within our supply area

Billing or account enquiries - call 0845 9200 888
Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm
(Minicom or Typetalk: 0845 7200 898).

Water or wastewater enquiries - call 0845 9200 800
Lines are open 24 hours a day (Minicom or Typetalk: 0845 7200 898).

Thames Water is the UK's largest water and sewerage company, serving 13.6 million customers across London and the Thames Valley.

© 2001 - 2010 Thames Water Utilities Limited. All rights reserved.
Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB
Company number: 2366661 Registered in England and Wales