You can tell us all about your move into our supply area by completing our online form or by calling us - whichever you prefer.

If you are not sure whether your new home is within our region, you can check by using our supply area postcode search.

When setting up your account with us, you will need to provide:

• Your new address
• The date you moved in
• The meter reading of the new property (if the property is metered)
• The names you want to appear on the account
• Your contact details

How to tell us you're moving

Online

You can tell us you are moving into our supply area and set up an account using our online form.

Moving into our supply area

Call us

Please call us on 0845 9200 888 (Textphone: 0845 7200 899).

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays. 

Adding additional names to your account

When telling us about your move online, you can choose to add additional names to your account.

You may wish to do this if more than one person is likely to contact us about the account, as under the Data Protection Act, we can only discuss or change account details with named account holders or an authorised representative.

When you can expect your first bill

Metered properties

If your new property has a water meter, you should receive your first bill within six months of moving in.

We will aim to read your meter at least once a year and will send you a bill every six months.

If you set up a monthly payment plan, we will send you a statement within six working days confirming the arrangement you have made with us.

Your monthly payment plan will be estimated on the number of people living at your property and the amount of water we expect you to use.

Unmetered properties

If your new property does not have a water meter, we will send you your first bill within six working days which will be calculated from the date you moved in and will run up to the 31 March the following year.

Unmetered bills are sent out every February/March and show the charges for the next year (1 April to 31 March).