Although we are responsible for the repair and maintenance of the water mains, which carry large amounts of water from our treatment works to your street, the property owner is responsible for the pipe which supplies their individual address.
For advice on how to deal with a leak within the boundary of your property, please click the link below.
Billing or account enquiries - call 0845 9200 888
Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm
(Minicom or Typetalk: 0845 7200 898).
Water or wastewater enquiries - call 0845 9200 800
Lines are open 24 hours a day (Minicom or Typetalk: 0845 7200 898).
Thames Water is the UK's largest water and sewerage company, serving 13.8 million customers across London and the Thames Valley.
© 2001 - 2010 Thames Water Utilities Limited. All rights reserved.
Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB
Company number: 2366661 Registered in England and Wales
