A Customer Assistance fund helping those struggling to pay.
We introduced a social tariff for our most vulnerable customers a year ahead of schedule.
Our smart meters provide detailed information on water consumption – putting our customers in control of their water usage and bill.
Through our water efficiency programme we saved 5.19 million litres of water a day.
Reducing the risks of sewer flooding and pollution.
Using sewage sludge from wastewater as a resource – a more sustainable solution for our customers.
of the energy used for
pumping and treatment
electricity we produced
During 2013/14 sites with improved resilience remained operational - ensuring a more sustainable supply for our customers.
Spent on goods, services and construction projects with our suppliers – working together to achieve our sustainability goals.
Forming an alliance with seven key partners to deliver our major engineering investments for 2015-2020 – transforming the way we work.
We continued to support our principal charity, WaterAid.
Focused on raising our future generations’ awareness of water as a precious resource, and sustainable use of the wastewater network.
completed by our
Our people participated in 1092 'Time to Give' activities through our volunteering programme.
Becoming more efficient, having a positive impact on the environment and resources and improving the service to our customers.
Our average bill remained the 3rd lowest in England and Wales – we continue to invest around £1bn a year.