Ten for Ten initiative

We are making good progress on our public commitments made as part of our 'Ten for Ten' initiative, a £10m ten-point plan to benefit customers and communities.

Programme spend for 2009/10 totalled £3.5m. Some of the key things we delivered with our partners during the year are listed below:

• The Thames Water Trust Fund has helped over 2,200 disadvantaged customers who were unable to pay their water bills, with overall grant expenditure of £1.258m.

• Our scheme to build a pontoon for disabled sailors at Farmoor Reservoir has provided a wheelchair-friendly ramp, enabling the provision of hoists and safer handling facilities. National body RYA Sailability sees this project as a future centre of excellence for disabled sailing.

• We have completed the first phase of the 'Thames Water Pond Zone', a new visitor attraction at the London Wetland Centre, which was built on a former Thames Water site.

• In Bexley, our partnership with the Crossness Engines Trust to build an access road to the museum will help to unlock £2.5m of Heritage Lottery Funding for the refurbishment of the Grade I listed Crossness Beam Engine House, improving the visitor experience.

• We are also improving key wildlife and recreation sites. For example, we are working with the Wiltshire Wildlife Trust to create a nature reserve next to Swindon Sewage Treatment Works, and with the National Trust in improving the natural environment at 'The Chase' near Newbury. We have also provided funding for a community project at Goldsworth Park Lake in Woking, are helping plan Reading's Fobney Island community project and financially supporting the Environment Agency with their national Otter Survey.

• In the first year of the Thames Water Engineering Bursary, we supported two students to study engineering at the University of East London. The scheme is designed to support students from the London Borough of Newham and surrounding boroughs.

• As part of our 'London on Tap' initiative, we have donated over 3,500 carafes to deserving causes this year to encourage people to drink tap water, saving money and reducing their environmental impact.

We will continue to work with a variety of project partners and stakeholders to progress the Ten for Ten programme in 2010/11.

Chief Executive Martin Baggs congratulates one of the students who has received a Thames Water Engineering Bursary.

We have funded the new Pond Zone attraction at the London Wetland Centre.