Diversity

It is important that we have a diverse workforce, in order to reflect, and better serve, our diverse customer base.

Eighty-three per cent of our employees are white, with nine per cent of our workforce declaring themselves in 2009/10 to be from an ethnic minority group – an increase from eight per cent the year before.

About 72 per cent of our workforce is male, and around 26 per cent of our 398 management grades are female (compared to 25 per cent of 411 in 2008/09).

We remain committed to attracting a more diverse workforce, using a variety of strategies, including advertising and online recruitment, and strengthening links with external organisations.

We are in the process of introducing a diversity and inclusion strategic framework, which will ensure we improve in this area. Recent improvements in our IT capability allow us to monitor our diversity strategy more closely.