The business of providing top-quality drinking water and removing and
treating sewage encompasses numerous areas in addition to those described
elsewhere in this report. All have an impact on the society in which we
operate.
For example, our work requires close contact with a wide range of stakeholders, including MPs, Ministers, councillors and many interest groups. Public consultations are another key area, as we seek to engage local communities in our plans for future services.
Other important elements include a range of education work, volunteering and other charitable activities, and initiatives to protect and enhance biodiversity and protect historic sites. The development and welfare of our own staff are other important issues, along with our waste management, streetworks and procurement activities.