Corporate Responsibility Report 2009/10
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Chief Executive's statement
Programme and performance
Water
Wastewater
Customer service
Finance
Climate change
Sustainability
Biodiversity
Our communities
Our people
Stakeholder engagement
Five-year plan
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Chief Executive's statement
Programme and performance
Our corporate responsibility programme
Our highs and lows from 2009/10
Key performance
Reporting standards
Assurance statement
Water
Water resources in our region
Abstraction and low flows
Ensuring long-term supplies
Water meters
Reducing leakage
Using water wisely
Drinking water quality
Customer queries
Promoting our product
Wastewater
Sewage treatment compliance
Pollution incidents and prosecutions
Pollution prevention
Odour from sewage treatment works
Sewer flooding
Sewage sludge management
London Tideway Improvements
Customer service
Highlights from 2009/10
Affordability
Extra care services
Further support
Finance
Climate change
Adapting to climate change
Mitigating climate change
Energy efficiency
Renewable energy
Carbon emissions
Sustainability
Our approach to sustainability
Measuring our performance
Sustainability in the future
Streetworks
Waste minimisation and recycling
Procurement
Biodiversity
Protecting biodiversity
Managing our impact on the natural environment
Biodiversity and conservation highlights
Sites of Special Scientific Interest
Biodiversity at our sites
Archaeology and cultural heritage
Our communities
Community investment
Charitable giving
WaterAid fundraising
Ten for Ten initiative
Education
Our people
Employee engagement
Talent management
Training and development
Diversity
Health, safety and well-being
Stakeholder engagement
Communicating with customers
Policy makers and elected representatives
Local and regional government
Public consultation
Five-year plan
Have your say
Build your own report
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Download Corporate Responsibility Summary Report 2009/10 (PDF)
Chief Executive's statement
Programme and performance
Our corporate responsibility programme
Our highs and lows from 2009/10
Key performance
Reporting standards
Assurance statement
Water
Water resources in our region
Abstraction and low flows
Ensuring long-term supplies
Water meters
Reducing leakage
Using water wisely
Drinking water quality
Customer queries
Promoting our product
Wastewater
Sewage treatment compliance
Pollution incidents and prosecutions
Pollution prevention
Odour from sewage treatment works
Sewer flooding
Sewage sludge management
London Tideway Improvements
Customer service
Highlights from 2009/10
Affordability
Extra care services
Further support
Finance
Climate change
Adapting to climate change
Mitigating climate change
Energy efficiency
Renewable energy
Carbon emissions
Sustainability
Our approach to sustainability
Measuring our performance
Sustainability in the future
Streetworks
Waste minimisation and recycling
Procurement
Biodiversity
Protecting biodiversity
Managing our impact on the natural environment
Biodiversity and conservation highlights
Sites of Special Scientific Interest
Biodiversity at our sites
Archaeology and cultural heritage
Our communities
Community investment
Charitable giving
WaterAid fundraising
Ten for Ten initiative
Education
Our people
Employee engagement
Talent management
Training and development
Diversity
Health, safety and well-being
Stakeholder engagement
Communicating with customers
Policy makers and elected representatives
Local and regional government
Public consultation
Five-year plan
Have your say
Build your own report
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