• Customer service
    Jayne Small
    Customer service team

    “We’ve made the website a lot more accessible for customers. We’ve even launched an interactive house which can help diagnose problems.”

      Watch Jayne's video

  • Water
    Phil Mosley,
    Laboratory analysis team

    “This year we’ve had excellent results, passing 99.99 per cent of tests of drinking water quality, which... is something to be really proud of.”

      Watch Phil's video

  • Wastewater
    Alison Calder
    Pollution prevention team

    “The benefit to the environment of this type of work is that you are going to see an improvement in the water quality in all the rivers in the Thames region.”

      Watch Alison's video

  • Climate change
    Raquel Coca-Fernandez
    Carbon management team

    “My team is working to limit the contribution to climate change by monitoring and reducing the amount of energy we use as a business.”

      Watch Raquel's video

  • Sustainability
    Darren Towers
    Sustainability strategy team

    “It’s all about doing the right thing for people, for the performance of our business and for the planet as a whole.”

      Watch Darren's video

  • Our wider responsibilities
    Anish Shah
    Corporate responsibility team

    “Our shareholders have given £10m to put aside for initiatives that our customers and stakeholders have told us are important to them”

      Watch Anish's video