If you want to set up a Direct Debit, pay your bill, change your account details or if you are struggling to pay your bill - it's easy to manage your bill and account online, at a time that's convenient to you.
If you are a business customer, please take a look at our Businesses pages.
Please call us on 0845 9200 888.
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
If you are calling from outside the UK, please call +44 1793 366 011. To help us continually improve the quality of our service we record all calls.
- Textphone service for the deaf or hard of hearing
- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 899.
- Available 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
For general and/or non-urgent enquiries, you can send us an email using our online form:
We will respond to your email within five working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
PO Box 286
We will respond to your letter within five working days.