Your water supply
If you have low pressure or no water, you can get real-time information on repairs, reported leaks and our planned improvements by searching our web-based map. Type in a postcode, town or city to see what's happening in your area.
Call us
Please call us on 0845 9200 800 and one of our team will be here to help, 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
- Textphone service for the deaf or hard of hearing
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- This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0845 7200 898.
- Available 24 hours a day.
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Email us
For non-urgent queries, you can send us an email using our online form:
We will respond to your email within ten working days.
Write to us
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill
) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
You can also get in touch with us about:
No water or low pressure?
We've made a short video to show you what to do if you have no water or lower pressure than normal.
In your area
Get the latest information on major repairs, reported leaks and planned work across our network.
Need a plumber?
Our 'Water Regulations' approved plumbers are here to help - whether it's a burst pipe, a dripping tap or a new plumbing system.
How to turn off/on your water
We've made a short video to show you how to turn off and turn on your water.
